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This is what you must do in the event of an emergency resulting from any fire, theft, accidental damage, flood, earthquake, storm, lightning, malicious damage, vandalism, glass breakage and more that you are covered for by your insurance policy. You will find these important words in all of the major insurance company policies in Australia.

Preventing further damage

You must take all reasonable precautions to prevent any further loss, damage or liability. We will pay the emergency costs of minimising losses.

In other words your insurance will cover you for our services in preventing any further loss or damage, so when we respond to your emergency your insurance will pay the bill. We specialise in work with insurance companies so we can give you guidance on your emergency and assure you our services are covered by your normal Australian household policy.

What you must also do:

Contact the police
Inform the police immediately of any malicious damage, theft, attempted theft, burglary or loss of insured property.

Keep evidence of the loss or damage
You must keep evidence of any loss or damage to your insured property. You may not authorise any repairs or replacement unless you are preventing further loss, damage or liability from occurring.

Contact your insurance company as soon as possible
If there is any loss, liability, injury or damage which is likely to result in a claim, you must give us immediate notice of the full detail