About – The Scotia Group

Three Decades of Dedicated Strata Service Excellence

For over 30 years, The Scotia Group has been delivering comprehensive strata solutions through four pillars of service. As your trusted strata concierge, we give building owners, managers, and residents complete confidence in their property’s care.

What sets us apart? Genuine 24/7 emergency support, not just a hotline, but real assistance when you need it most. Three decades of experience means we understand your challenges and deliver responsive, transparent solutions.

History & Milestones

Our journey spans over three decades of dedicated service to the strata industry.

1992

Humble Beginnings in St Kilda

Founded by brothers Billy and George McLaughlin, The Scotia Group began as a home-based operation with two-way radios and payphones. We focused on property maintenance, handyman repairs, window replacements, and block painting. Our growth came entirely from word-of-mouth recommendations.

1994-2005

Glen Huntly Road, Elsternwick

We established our first commercial premises in the Elsternwick strip shopping precinct, complete with a workshop yard at the rear.

2005-2007

Moorabbin Expansion

Relocated from Elsternwick to Moorabbin and created Scotia Glass Pty Ltd to complement sash window manufacturing, significantly expanding our strata repair services.

2007-2011

Growth and Innovation

The business moved to a larger Moorabbin site and established Scotia Hire Pty Ltd, an elevated work platform and boom lift hire company. We experienced significant growth driven by increased demand and the beginning of weather-related insurance work. Most importantly, we introduced and established our after-hours service for our growing strata clientele.

2011-2013

Carrum Downs Headquarters

We relocated our office to Carrum Downs to accommodate our expanding administration team of customer service, accounts, and repair coordinators.

2014

Rapid Growth Phase

Experienced significant business growth fuelled by insurance repairs following severe weather events across the region.

2015

Strategic Refocus

Scotia Hire Pty Ltd was sold to a large hire company, and we integrated Scotia Glass Pty Ltd with Scotia Property Maintenance Pty Ltd to slimline our operations.

2016

Major Storm Response

Major storm activity boosted our insurance work, with insurance repairs comprising two-thirds of our operations, demonstrating our capability in crisis response.

March 2020

New Headquarters and Restoration Division

Relocated to our current headquarters just before COVID-19 lockdowns began. We launched our restoration business and became industry leaders in interpreting government construction guidelines, pausing non-critical works to protect community safety.

2020-2021

Resilience Through Crisis

Successfully navigated multiple lockdowns, a two-week construction shutdown, an earthquake, and major storms. We treated each reopening as a “mini weather event” to expedite works and support our clients.

2022

Large-Scale Project Delivery

Successfully delivered major projects, VMIA works, cladding works, and CSV projects, demonstrating our ability to scale operations whilst maintaining quality standards.

2024

Strategic Diversification

With stable weather conditions in Victoria, we refocused on repairs, maintenance, defects, and large-scale projects. We continue to serve strata clients and insurance works to stay true to our hands-on, family-owned approach.

Our Four Pillars of Service

The Scotia Group delivers comprehensive strata solutions through four core service areas, each designed to address the specific needs of strata buildings and their stakeholders.

Our Core Values

These fundamental principles guide everything we do at The Scotia Group.

Trust

Care

Community

Collaboration

Meet The Team

At The Scotia Group, our people are our greatest strength.

Our team consists of qualified professionals who understand the unique requirements of strata buildings. We maintain the highest standards of workmanship and customer service. We hold Commercial Builder & Unlimited Domestic Builder licences, allowing us to perform legally compliant works and providing peace of mind to all stakeholders.

Leadership Team

Billy McLaughlin

Managing Director

Kirsty Jones

General Manager

Gary Brisbane

Client Relationship Manager

Shona Wells-McLaughlin

Supplier Relationship Manager

Siobhan McLaughlin

Construction Team Manager

Glenn Cuthbert

Restoration Manager

Amy Wells-McLaughlin

People, Systems & Services Manager

Anthony Zaknich

Director & Construction Manager

Mission & Vision

Our purpose and direction are clearly defined to guide our service excellence.

Our Mission

At the heart of our business is a commitment to providing expert care for strata properties with integrity, empathy, and excellence. For over three decades, we’ve partnered with strata communities across Victoria to deliver reliable, responsive, and high-quality repairs and maintenance. Our mission is to lead with care, build trust through transparency, and foster collaboration that strengthens the communities we serve.

Our Vision

To lead the strata industry with trust and care, building lasting partnerships that strengthen communities and support the places people call home.

Partnerships & Accreditations

We maintain strong relationships with industry leaders and hold relevant professional credentials.

For over 30 years, leading insurance companies, strata managers, and brokers have relied on The Scotia Group for immediate, professional emergency response. We proudly serve strata buildings across Victoria, working with Owners Corporation Management Companies, Strata Insurers, Insurance Brokers, Building Committee Members, Building Managers, and Loss Adjusters. Together, we deliver seamless solutions when strata buildings need it most.

Professional Credentials:

Commercial Builder Licence
Domestic Builder Licence (Unlimited)

About The Scotia Group