Website Terms and Conditions

Last updated: 15 September 2025

1. Introduction

Welcome to The Scotia Group website operated by Scotia Property Maintenance Pty Ltd (ABN: 18 092 988 700) (“Scotia Property Maintenance”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

Scotia Property Maintenance Pty Ltd trading as The Scotia Group is a licensed builder providing comprehensive strata solutions including emergency response, insurance repairs, restoration services, and major construction projects throughout Victoria, Australia.

2. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website.

3. Services Description

Scotia Property Maintenance Pty Ltd provides:

  • 24/7 emergency response services for strata buildings
  • Insurance repairs and claims management
  • Restoration services including storm and flood damage repair
  • Major construction projects and building defect rectification
  • Strata concierge services

All services are provided in accordance with our Commercial Builder and Unlimited Domestic Builder licences and applicable Australian building standards.

4. Website Use

4.1 Permitted Use

You may use this website for:

  • Obtaining information about our services
  • Requesting quotes or making enquiries
  • Accessing emergency contact information
  • Viewing company information and testimonials

4.2 Prohibited Use

You must not:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Transmit any harmful, offensive, or inappropriate content
  • Interfere with the website’s operation or security
  • Use automated systems to access the website without permission

5. Emergency Services

5.1 24/7 Emergency Response

Our emergency hotline is available 24/7 for urgent strata building issues. When you contact our emergency service, you acknowledge that:

  • Emergency calls will be prioritised based on severity and safety considerations
  • Response times may vary depending on location, weather conditions, and circumstances
  • Emergency service charges may apply as outlined in our service agreements

5.2 Emergency Service Limitations

While we provide rapid emergency response, we cannot guarantee:

  • Specific response times in all circumstances
  • Complete prevention of property damage in emergency situations
  • Availability of specific materials or equipment during emergencies

6. Quotes and Service Agreements

6.1 Quote Validity

  • All quotes provided are estimates based on information available at the time
  • Quotes are typically valid for 30 days unless otherwise specified
  • Final pricing may vary based on actual conditions discovered during work
  • All work is subject to separate written service agreements

6.2 Service Agreements

  • Detailed terms for specific projects will be outlined in separate service agreements
  • Service agreements take precedence over these website Terms for contracted work
  • All work is performed in accordance with relevant Australian Standards and building codes

7. Intellectual Property

7.1 Website Content

All content on this website, including text, images, logos, and design elements, is owned by Scotia Property Maintenance Pty Ltd or used with permission. You may not:

  • Reproduce, distribute, or modify website content without written permission
  • Use our trademarks, logos, or branding without authorisation
  • Create derivative works based on our website content

7.2 User-Generated Content

If you submit content to our website (such as testimonials or feedback), you grant us a non-exclusive licence to use, modify, and display such content for business purposes.

8. Privacy and Data Protection

We collect and use personal information in accordance with our Privacy Policy and applicable Australian privacy laws. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Disclaimers and Limitations

9.1 Website Availability

  • We strive to maintain website availability but cannot guarantee uninterrupted access
  • The website may be temporarily unavailable for maintenance or technical issues
  • We are not liable for any inconvenience caused by website downtime

9.2 Information Accuracy

  • We endeavour to ensure information accuracy but cannot guarantee all content is error-free
  • Information is provided for general guidance only
  • Specific advice should be sought for particular circumstances

9.3 Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content or practices of external websites
  • Use of third-party websites is at your own risk

10. Liability Limitations

To the maximum extent permitted by Australian law:

  • Our total liability for any claim is limited to the amount paid for the specific service
  • We exclude liability for indirect, consequential, or special damages
  • We do not exclude liability for death, personal injury, or misleading conduct under Australian Consumer Law

11. Insurance and Professional Standards

Scotia Property Maintenance Pty Ltd maintains:

  • Professional indemnity insurance
  • Public liability insurance
  • Commercial Builder and Unlimited Domestic Builder licences
  • Compliance with relevant industry standards and regulations

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters, extreme weather conditions
  • Government actions or regulations
  • Labour disputes or material shortages
  • Public health emergencies

13. Governing Law

These Terms are governed by Victorian and Australian law. Any disputes will be subject to the exclusive jurisdiction of Victorian courts.

14. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies rights you may have under Australian Consumer Law or other applicable consumer protection legislation.

15. Variations

We may update these Terms from time to time. Updated Terms will be posted on our website with the revision date. Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

Scotia Property Maintenance Pty Ltd Trading as: The Scotia Group

18. Building Industry Compliance

18.1 Licensing

Scotia Property Maintenance Pty Ltd operates under appropriate building licences issued by the Victorian Building Authority and complies with:

  • Building Act 1993 (Vic)
  • Building Regulations 2018 (Vic)
  • Australian Building Codes Board standards
  • Relevant Australian Standards

18.2 Dispute Resolution

For building-related disputes, consumers may access:

  • Victorian Building Authority dispute resolution services
  • Victorian Civil and Administrative Tribunal (VCAT)
  • Industry ombudsman services where applicable

18.3 Warranty

We provide statutory warranty periods as required under Victorian building legislation for all construction and building work performed.

Effective Date: 1 March 2023

These Terms and Conditions form a binding agreement between you and Scotia Property Maintenance Pty Ltd. Please read them carefully and contact us if you have any questions.